1. Free Shipping:
   Orders meeting the minimum spend (excl. duties/taxes) ship free. See table below for thresholds.
2. Standard Shipping Costs:
   Refer to the table below for estimated freight charges by region/country.
   Note: Rates may change due to seasonal demand or courier adjustments.
3. Unexpected Surcharge?
   If freight costs increase by 20% or more vs. our estimate,
   we’ll contact you first before processing your order.
4. Location Not Listed?
   Email us immediately: support@micusd.com
   (Include your destination for a quote)

Your Responsibility (Standard):
Import duties, taxes, and service charges may apply upon delivery. These fees are not included in our prices and are your responsibility.

(1) Stress-Free Option (DDP):
For a seamless experience, select Delivered Duty Paid (DDP) at checkout:
→ We calculate and charge all estimated import fees upfront.
→ You pay the exact amount during checkout – no surprises later.
→ Our Guarantee: If actual fees exceed our estimate by ≤20%, we cover the difference.

Prefer to handle fees yourself? Check local regulations before ordering.

(2) Refusing Import Fees?
If unpaid, your parcel may be:

• Held at your local post office
• Returned to us (you cover return shipping + restocking fees)
• Abandoned or destroyed by authorities
  ❗ No refunds on orders returned due to unpaid fees.

1. Processing Time (Before Shipping):

• Allow 1-3 business days (Mon-Sat, 9AM-7PM GMT+8) to prepare your order.
• Not included in the delivery estimate.
• Delays may occur during public holidays or extreme weather (we’ll email you if affected).

2. Delivery Estimates (Table Below):

• Shows working-day estimates (excludes weekends/ holidays) for transit after dispatch. These may vary by destination, season, or unexpected delays (weather, customs, peak volumes).

3. Your Timeline Updates:

• Checkout: See initial delivery estimate.
• Post-Dispatch: Get an accurate delivery date via tracking email.

4. Custom-Made & Pre-Order Items:
You’ll receive a separate timeline email once your item arrives at our warehouse.

All timelines are estimates. We’ll proactively email if delays occur.

1. You'll get a tracking email when your order ships. Click the link inside to see your parcel's journey.
2. Ensure your delivery details are correct.
   Wrong address or phone number? You might not be able to track it, experience delays, or pay extra fees at your local post office.

1. Standard Orders:
   We can only process changes or cancellations before your order ships. Contact us immediately if you need adjustments. Once shipped, we cannot modify or cancel your order.
2. Custom-Made Orders:
   Cannot be changed or cancelled after confirmation due to their personalized nature
3. Pre-Orders:
   Notify us as soon as you can before our confirmed shipment timeline. Otherwise, follow Standard orders' process
4. Wrong Address?
   Notify us immediately via email or live chat if you entered an incorrect shipping address. We’ll try to update it pre-shipment (not guaranteed after dispatch).

Contact Support Fast:
Email: support@micusd.com | Live Chat: [up & coming]
Include your order number for quick assistance.

Delayed or Lost Parcels?

1. Delayed Beyond Estimate?
→ Check your tracking link for the latest ETA.
→ Contact us immediately with your order number if it’s overdue.

2. We’ll Help Track It:
We’ll investigate with the courier. Sometimes, you may need to check with your local post office (due to local procedures), but we’ll guide you.

3. Suspect It’s Lost?
→ Notify us promptly. We’ll initiate a trace and discuss solutions.

Important:

• Wrong Address? You’ll be responsible for reshipping fees if a parcel fails due to incorrect details.
• Always verify your delivery address before ordering!

Please Refer to our Return & Refund Policy for all the details