Shipping policy
Last updated: July 15, 2025
This Chinese version of this policy is for reference only. In case of any discrepancy between the English and Chinese versions, the English version shall prevail.
We want you to love your purchase, but if you’re not completely satisfied, here’s how we can help.
Thank you for shopping with MICUS D. We ship worldwide from Hong Kong with care and transparency. Below are the key details about shipping:
1. Shipping Locations
We ship to most countries from Hong Kong (HK). Some locations may be unavailable due to customs regulations. Contact us at Support@micusd.com if unsure about your country.
2. Processing Time
1–3 business days (excluding weekends & public holidays) to prepare your order.
Delays may occur during peak seasons, extreme weather situation or customs inspections.
You’ll receive an order confirmation email once processing begins.
3. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options depending on your location; please refer to our Shipping Fee & Timeline under Shipping & Delivery page.
Major countries estimated delivery time (depends on delivery options):
|
Region |
Estimated Delivery Time |
|
USA, Canada |
5 – 15 business days |
|
UK, EU |
7 – 12 business days |
|
Australia, NZ |
7 – 12 business days |
|
Asia |
3 – 12 business days |
Delivery times are estimated and not guaranteed. Customs clearance may add additional days.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight, and dimensions. For reference, see our Shipping Fee & Timeline page. In the rare case where actual costs exceed our estimate by >20%, we will contact you to resolve the issue before shipping (e.g., splitting the difference or cancelling the order).
If your shipping countries are not available in our list, or you have questions, connect us to check the charges & timeline.
5. Customs & Import Taxes
Your order is classified as fashion jewelry (HS Code: 7113.11.90).
Duty-free in most countries (e.g., USA, Japan, Canada).
EU/UK/Australia: buyers may owe VAT/GST, we have no control & cannot predict these fees.
! Important: Customers are responsible for customs fees. Check your local laws before ordering.
6. Tracking & Delivery
You’ll receive a tracking number via email once shipped.
Allow 24–48 hours for tracking updates to activate.
For customs delays, contact your local postal service, or us for assistance.
7. Lost or Stolen Packages
Lost in transit? Contact us within 14 days for assistance.
Damaged or incorrect item? Email clear photos/ video within 48 hours to Support@micusd.com for a resolution.
High value order maybe insured – contact us for details.
8. Returns & Refunds
Return shipping costs are covered by us only if the error was ours.
See our Return & Refund Policy for full details.
9. Need Help?
For any shipping-related questions:
Email: Support@micusd.com or
Contact Form: Here
Response time: we aim to reply within 24–48 hours (excluding weekends but will do our best to assist promptly).